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New Mailscape version improves reporting on Office 365 and Exchange on-prem

The Mailscape develpment team work on four key product principles :

  • Help customers cut the mean time to resolution (MTTR) for Office365 and Exchange problems
  • Provide actionable insights, not just collections of data—we need to process and display the monitoring and reporting data we collect, and filter and prioritize it so that…
  • Trim the troubleshooting tree to eliminate wasted time (such as RDPing into a server and looking at its event log as a first step)
  • Accelerate migrations both to the cloud and between on-prem systems. We do this not by providing tools to migrate data but by applying #1 and #2 to migration operations.
 
The latest version of the Mailscape suite adds significant reporting improvements.  Insights, the reporting feature, marks the introduction of a new reporting engine that lets you see and work with the reporting data collected, using a modern, responsive interface. Starting with a dozen of the most frequently-used reports, all existing reports will migrate to the new Insights engine.
 
Reporting in Office365 and Exchange
 
You can sort columns, group data by dragging column headers into the grouping area, and export the report easily to PDF or Excel. Many of our enterprise customers use our products’ reports to help generate key performance indicators (KPIs) for their executive management or to track long-term trends over time, both of which get much easier with these new features.

Along with Insights, two new sets of reports have been added to Mailscape 365: one for Active Directory Federation Services (AD FS) usage and security, and one for Office 365 mail transport actions such as DLP rule hits. Reports on Office 365 license usage, suppressing expired trial licenses and handling the new workloads (including Customer Lockbox and Delve Analytics) have been improved.

In the “reducing MTTR” category, Mailscape will integrate with SNMP-based monitoring solutions—whenever we detect that a monitored parameter has gone into or out of an exception range, we can fire a trap to the destination of your choice. This makes it easy to tie our powerful application-aware logic to your existing Microsoft SCOM, HP OpenView, or other SNMP-aware components. In Mailscape, we also added monitoring for disk performance counters and the ability to set monitoring exclusions for individual Exchange databases.

This version offers full support for Exchange 2016 and Skype for Business 2016.

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